Agent Builder controls

Agent Builder brings your conversation and campaign settings together. You can edit them directly or ask the chatbot for help with the section you have open.

Area	What you can change
Agent	The script, spoken introduction, FAQ, voice, language and business knowledge.
Capabilities	What the agent can do during a call, such as booking, transferring or adding a tag.
Campaign outcomes and detectors	How a finished call is classified, extra conditions to notice, and the follow-up attached to each result.
Campaign	Who gets called and the follow-up actions that run after each outcome.
Power Dialer	The schedule of follow-up attempts and the leads waiting to be called.
Settings	Calling hours, caller IDs, background sound, listening behavior and simultaneous-call limits.
Project Manager	The projects connected to a master agent and the local resources each one uses.
Test and sharing	Try the voice agent yourself or share a test link with someone else.

Asking for a change

Be specific about the part you want changed: “Make the voice a little slower,” “Change only the survey duration in the FAQ,” or “Send a text after someone asks for information.” The chatbot should preserve the rest of your setup and explain anything it still needs. Build is your conversation with the co-author. Test lets you try the voice agent that callers will speak to. A saved setting is ready to test; it does not by itself turn your campaign on. See Script and context, Speech and transcription, Calling rules, and Testing and sharing for the details of each area.

In the API

Every control above is a field on Get agent or Get campaign, and changes go through Update agent or Update campaign.

Start here

How it works

Agents

TFU Live

In-call Capabilities

Campaigns

Master agent

Phone Numbers

Voices

CRM connections

Projects

Calls

Contacts

Native Contacts

Native Calendar

Analytics

Billing

Asking for a change

In the API

​Asking for a change

​In the API

Asking for a change

In the API