Compare like with like
Use the same period and group of contacts when comparing results. The dashboard shows two booking figures: Lead to Booked divides bookings by leads, and Appts / Conv (%) divides them by conversations, answered calls over 30 seconds. Check which one you are reading before drawing a conclusion. See Metrics and how they are calculated. If a result looks surprising, open the individual calls to see what happened during those conversations.Understand missing results
An empty period can mean there was no recorded activity. Missing or unavailable data does not establish that a campaign produced zero results. Internal-contact settings can affect which calls appear in reporting. Use the relevant Agent, Campaign or Power Dialer settings to change future behavior; viewing a report does not change a campaign.In the API
- Get analytics summary for the totals in a project and date range
- Get booking rate by project and Get transfer rate by project for the comparison across projects
- List calls for the individual calls behind a number