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One row per processed call: who, when, how the call ended, and whether the post-call actions ran or errored. Plus how many future dials are scheduled. This is what you read whenever the question is what happened, as opposed to what is configured.
  • “Did it call John?” Look him up. Either there is a row or there is not.
  • “Why didn’t the text go out?” Find the run and read its workflow status. A step that failed is marked Failed, and the run shows which step it was. A call that could not be placed at all reads Not placed.
  • “How did my test go?” It appears here once the call is processed.

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No row is also an answer

If there is no run for someone, the campaign never processed a call for them. That is a different problem from a call that went badly, and it points somewhere else entirely: they were probably never enrolled. Execution History has three lists. Look in this order: When a campaign didn't call someone, look in this order: History, did it try; Upcoming, is it waiting its turn; Not called, was it refused and why; then the trigger, did the contact ever match. When a campaign didn't call someone, look in this order: History, did it try; Upcoming, is it waiting its turn; Not called, was it refused and why; then the trigger, did the contact ever match.
  1. History: a row means it tried, even if the call reads Not placed.
  2. Upcoming: they may be waiting for the calling window or a later step.
  3. Not called: dials the campaign refused, such as On standby, Already booked or Do not call. It covers the last 7 days, up to 50 contacts.
  4. The trigger: check they match it (Tag added, New contact, Pipeline stage or Custom field set, see Who gets called) and that the campaign is live. The pipeline shows anyone waiting there.
A few refusals leave no trace in any list: a contact with Do Not Disturb on when the campaign doesn’t call them, a lead that arrived outside the calling window with dropping turned on, and a speed-to-lead trigger that arrived while the campaign was paused.

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Going deeper on one call

Open one run in Execution History to see the path that call took through the campaign canvas, with a failed step in red. Reach for it when the list says a step failed and you want to see exactly where. Agency admins can open it; project users can’t.

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In the API

  • List campaign runs is the same log, one row per processed call; a dial that has not happened yet appears with phase scheduled and its nextCallTime
  • Get call opens the transcript behind one row