Calls and run history

Call history answers what happened on a call. Campaign run history explains the surrounding execution. A queue row describes work waiting to happen. These records answer different questions. In the dashboard, calls are on the Call History page. Runs are in the agent’s Campaign tab, under Execution History. Who is waiting is on the agent’s Power Dialer tab.

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Find the call

1. Choose the project and time range.
2. Use the available filters to narrow the list.
3. Open the actual call record and inspect the fields returned.
4. Use the transcript, outcome and available recording to support the answer.

Open a call to see its details, transcript and recording when available. If you cannot find it, check your filters and date range.

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Follow the work around a call

Campaign run history helps trace campaign execution. Power Dialer queue state helps explain upcoming or stuck attempts. Reading either does not place another call. To place an intentional test, use Test calls. To change what future calls record, edit post-call analysis.

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Explain results with their scope

Mention the date range, filters and relevant project when summarizing calls. A missing result in a filtered or paginated list is not proof that a call never happened.

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In the API

• List calls with the project and date filters
• Get call by record id, or by the voice platform’s callId with idType=call
• List campaign runs for the execution log