The campaign’s queue

The queue belongs to the selected campaign. It shows who is waiting, who is partway through that campaign’s cadence, and who has been parked. Find it in the campaign’s Power Dialer tab. Reach for it whenever the question is about people, rather than about the schedule. “Who is up next” is a pipeline question. “How often does it call” is a cadence question.

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Before you open a roster

The queue summary answers the cheap version of the question first: how many leads are waiting, how many are due today and tomorrow, how many are held back, and how many are on a call right now. Open the pipeline, callback, or parked-lead view to see the people in that part of the queue. The today and tomorrow figures are day windows, so pass the timezone you actually operate in; the default is UTC and that is rarely the number you want to read out.

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When the pipeline looks empty

An empty pipeline usually is not a dialer problem. In order of likelihood:

1. Nobody was enrolled. The trigger tag on your contacts is not the tag on the campaign. A trailing space is enough.
2. The campaign is paused. See Going live.
3. Everyone finished. A finite cadence runs out. Five steps, five calls, done.

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In the API

• Get pipeline steps counts leads per step
• List pipeline leads lists them with cadenceStep and nextCallTime
• List parked speed-to-lead leads and List callback leads cover the parked and callback queues