Choose how to test
Talk in your browser
Open the browser conversation from Agent Builder and allow microphone access.
Receive a test call
Use your own phone number and check the result after the call finishes.
What to listen for
Check that the introduction sounds natural, answers use your business facts, and booking or transfer happens at the moment you intended. Try an interruption and an unexpected question, then adjust one thing and test again. Testing a conversation and comparing two versions serve different purposes. A split test measures how variants perform across campaign calls.Test conversations can use your calling allowance and connected capabilities.
Use suitable test details when trying bookings, transfers or other actions.
In the API
- Create web agent session opens a browser conversation
- Create test call has the agent phone you
- Get call returns the transcript afterwards