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The reset takes about a minute, and the video below shows every step. Already signed in? Change it in Settings instead.

Before you start

  • You can open the inbox of the email address you sign in with.
  • Your new password has at least 12 characters.

Step 1: Ask for a reset code

1

Open the reset page

Go to the sign-in page and click Forgot your password?The sign-in card, with email and password fields. The Forgot your password? link is under the password field, on the right.The sign-in card, with email and password fields. The Forgot your password? link is under the password field, on the right.
2

Send the code

Enter the email address you sign in with, then click Send reset code.The Forgot your password? card, with the email address filled in and a Send reset code button.The Forgot your password? card, with the email address filled in and a Send reset code button.
The page says If an account exists for that email, a reset code is on its way. It does not say if the account exists. This keeps your account private.

Step 2: Enter the code

1

Find the email

Open the email we sent you. It can take a minute to arrive, so check your spam folder too.
2

Type the code

Type the 6-digit code. It is checked as soon as you type the last digit. You can also click Verify code.The Enter your reset code card. It names the email the code went to, has six boxes with four digits typed, and a Verify code button.The Enter your reset code card. It names the email the code went to, has six boxes with four digits typed, and a Verify code button.
The code works for 10 minutes. After 5 wrong tries it stops working. To get a new code, click Didn’t get the code? Resend. You can resend once every 60 seconds. Only the newest code works.

Step 3: Set a new password

1

Enter the new password

Type it in New password, then again in Confirm password.The Set a new password card, with New password and Confirm password filled in. Both checks show as met: at least 12 characters, and the passwords match.The Set a new password card, with New password and Confirm password filled in. Both checks show as met: at least 12 characters, and the passwords match.
2

Save it

Click Reset password. When you see Password reset, click Back to sign in and sign in with the new password.The Password reset card. It says your password has been reset and you can now sign in with your new password.The Password reset card. It says your password has been reset and you can now sign in with your new password.
Your new password must:
  • have at least 12 characters,
  • be different from the password you use now,
  • not be a password that was shared in a data breach.
You have 5 minutes after Verify code to save it. After that, ask for a new code.
A reset signs you out on every device. Devices you trusted for two-step sign-in ask for the code again.

Change it while you are signed in

  1. Go to Settings, then Security.
  2. Under Password, enter your Current password.
  3. Enter the New password, then again in Confirm new password.
  4. Click Update password.
You stay signed in on this device. Every other device is signed out. The same rules for a new password apply. Signed up with Google? Then there is no password to change in Settings. Use Forgot your password? on the sign-in page to add one. Google sign-in keeps working after that.

Troubleshooting

Wait a minute, then check your spam folder. Check that you entered the email address you sign in with. We send a code only to an account that exists and is active. Still nothing? Click Didn’t get the code? Resend.
A code stops working after 10 minutes or after 5 wrong tries. A new code also replaces the old one. Click Didn’t get the code? Resend and use the newest email.
The message is That’s a lot at once. Please wait a moment and try again. Too many reset requests came from your network in a short time. Wait 15 minutes, then try again.
The message tells you why. The password is too short, it is the one you use now, or it was shared in a data breach. Choose a different password with at least 12 characters.
That is correct when you sign in on your agency’s own web address. The reset email then uses your agency’s name.
If your agency gave you access, ask an agency admin to reset it. In Settings, then User Management, they open the menu on your row. Then they click Reset Password. We email you the new password and sign you out on every device.If you run the agency account, reach us in our Slack support channel.

Next steps