Test agent
Use Test agent when you want to hear how the agent sounds and responds. Try its greeting, ask a question, interrupt it, or see how it follows the script. For example: “I’ve changed the opening line. Does it sound natural now?” Test agent checks the conversation directly. It does not verify the full campaign flow, such as lead enrolment and the follow-up actions after the call. Follow the test dialog’s instructions; for inbound agents, you dial in to talk to the agent.Test campaign
Use Test campaign when you want to check how the conversation and the surrounding campaign work together. It runs the campaign flow against a contact, including the applicable entry rules, calling rules and post-call actions. For example: “When this contact asks for information, does the campaign send the follow-up text I’ve configured?” For inbound campaigns, Test campaign asks you to dial in from your own phone and checks the inbound flow. The settings being tested depend on the campaign type; inbound campaigns do not need outbound entry tags.If Test campaign cannot start
Test campaign can stop before placing a call when a required setting is missing. For example, an outbound trigger needs an entry tag, Appointment Booking needs its calendar, and Live Transfer needs its destination. Check the missing settings shown in the test dialog. See Going live for the campaign setup checklist.Afterwards
The result appears in run history once the call has been processed, with the outcome and whether the post-call actions ran.In the API
- Create test call is Test agent: the agent phones you
- Create campaign test run and Get campaign test run status are Test campaign
- List campaign runs shows the result afterwards