One contact’s calls are under List contact calls.
Scopes:
calls:read. See Authentication.
Guides
- Call records
- What your agent records for
dispositionandfields. - Metrics and how they are calculated for the roll-up.
- Glossary
Calls API
Every call the platform placed or answered, with transcript, recording, outcome and cost. Filter, sort, page, and fetch one record two ways.
A call record is the proof of what happened to a lead. Concepts and every
field are in Call records.