> ## Documentation Index > Fetch the complete documentation index at: https://docs.teamfollowup.ai/llms.txt > Use this file to discover all available pages before exploring further. > ## Agent Instructions > Use the public API base URL: https://api.teamfollowup.ai/api. > Authenticate public API requests with Authorization: Bearer YOUR_API_KEY. > Use product-owned terms: agents, campaigns, projects (GoHighLevel sub-accounts), contacts, calls, outcomes, skills, cadences, phone numbers. > Scope requests by locationId rather than projectName. > Read the guide linked from each API reference group before recommending an endpoint. # How to change your password > Forgot your password? Reset it from the sign-in page with a 6-digit code sent to your email. Signed in? Change it in Settings. The reset takes about a minute, and the video below shows every step. Already signed in? [Change it in Settings](#change-it-while-you-are-signed-in) instead. [Video walkthrough: reset a forgotten password](https://www.loom.com/embed/3450e73da07047089252484bbbc01451) ## Before you start * You can open the inbox of the email address you sign in with. * Your new password has at least 12 characters. ## Step 1: Ask for a reset code **1. Open the reset page** Go to the [sign-in page](https://app.teamfollowup.ai/login) and click **Forgot your password?** ![The sign-in card, with email and password fields. The Forgot your password? link is under the password field, on the right.](https://mintcdn.com/teamfollowupai/cZ9SvyaVGil3AQL-/images/how-to/accounts/login-forgot-link-light.png?fit=max\&auto=format\&n=cZ9SvyaVGil3AQL-\&q=85\&s=efa772c4845da4aa1e0be5c33d257239) **2. Send the code** Enter the email address you sign in with, then click **Send reset code**. ![The Forgot your password? card, with the email address filled in and a Send reset code button.](https://mintcdn.com/teamfollowupai/cZ9SvyaVGil3AQL-/images/how-to/accounts/reset-email-light.png?fit=max\&auto=format\&n=cZ9SvyaVGil3AQL-\&q=85\&s=fe33f0d28ba4d7954b3b900b687bdc7e) The page says **If an account exists for that email, a reset code is on its way.** It does not say if the account exists. This keeps your account private. ## Step 2: Enter the code **1. Find the email** Open the email we sent you. It can take a minute to arrive, so check your spam folder too. **2. Type the code** Type the 6-digit code. It is checked as soon as you type the last digit. You can also click **Verify code**. ![The Enter your reset code card. It names the email the code went to, has six boxes with four digits typed, and a Verify code button.](https://mintcdn.com/teamfollowupai/cZ9SvyaVGil3AQL-/images/how-to/accounts/reset-code-light.png?fit=max\&auto=format\&n=cZ9SvyaVGil3AQL-\&q=85\&s=4cd6140f7073575aefb1febfabda1918) The code works for 10 minutes. After 5 wrong tries it stops working. To get a new code, click **Didn't get the code? Resend**. You can resend once every 60 seconds. Only the newest code works. ## Step 3: Set a new password **1. Enter the new password** Type it in **New password**, then again in **Confirm password**. ![The Set a new password card, with New password and Confirm password filled in. Both checks show as met: at least 12 characters, and the passwords match.](https://mintcdn.com/teamfollowupai/cZ9SvyaVGil3AQL-/images/how-to/accounts/reset-new-password-light.png?fit=max\&auto=format\&n=cZ9SvyaVGil3AQL-\&q=85\&s=7364435d43e539ef160ba6dfee42dc88) **2. Save it** Click **Reset password**. When you see **Password reset**, click **Back to sign in** and sign in with the new password. ![The Password reset card. It says your password has been reset and you can now sign in with your new password.](https://mintcdn.com/teamfollowupai/cZ9SvyaVGil3AQL-/images/how-to/accounts/reset-success-light.png?fit=max\&auto=format\&n=cZ9SvyaVGil3AQL-\&q=85\&s=21ca0615183c9733874c8e5f2d845166) Your new password must: * have at least 12 characters, * be different from the password you use now, * not be a password that was shared in a data breach. You have 5 minutes after **Verify code** to save it. After that, ask for a new code. > [!NOTE] > > A reset signs you out on every device. Devices you trusted for two-step > sign-in ask for the code again. ## Change it while you are signed in 1. Go to **Settings**, then [**Security**](https://app.teamfollowup.ai/settings?section=security). 2. Under **Password**, enter your **Current password**. 3. Enter the **New password**, then again in **Confirm new password**. 4. Click **Update password**. You stay signed in on this device. Every other device is signed out. The same rules for a new password apply. Signed up with Google? Then there is no password to change in Settings. Use **Forgot your password?** on the sign-in page to add one. Google sign-in keeps working after that. ## Troubleshooting > [accordion] The code did not arrive > > Wait a minute, then check your spam folder. Check that you entered the > email address you sign in with. We send a code only to an account that > exists and is active. Still nothing? Click **Didn't get the code? Resend**. > [accordion] The code does not work > > A code stops working after 10 minutes or after 5 wrong tries. A new code > also replaces the old one. Click **Didn't get the code? Resend** and use > the newest email. > [accordion] I see a message about too many requests > > The message is **That's a lot at once. Please wait a moment and try > again.** Too many reset requests came from your network in a short time. > Wait 15 minutes, then try again. > [accordion] My new password is refused > > The message tells you why. The password is too short, it is the one you use > now, or it was shared in a data breach. Choose a different password with at > least 12 characters. > [accordion] The email shows my agency's name > > That is correct when you sign in on your agency's own web address. The > reset email then uses your agency's name. > [accordion] I still cannot sign in > > If your agency gave you access, ask an agency admin to reset it. In > **Settings**, then **User Management**, they open the menu on your row. > Then they click **Reset Password**. We email you the new password and > sign you out on every device. > > If you run the agency account, reach us in our > [Slack support channel](https://join.slack.com/t/diyteamfollow-oqz3480/shared_invite/zt-3z4e6feuc-jJa8wC_4CXShhA8lChf99A). ## Next steps * [Quickstart](https://docs.teamfollowup.ai/quickstart.md): create an agent and hear it call you. * [Agencies, projects and sub-accounts](https://docs.teamfollowup.ai/concepts/projects.md): who can sign in to what. * [How-to guides](https://docs.teamfollowup.ai/how-to/overview.md): more step-by-step guides. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.