> ## Documentation Index > Fetch the complete documentation index at: https://docs.teamfollowup.ai/llms.txt > Use this file to discover all available pages before exploring further. > ## Agent Instructions > Use the public API base URL: https://api.teamfollowup.ai/api. > Authenticate public API requests with Authorization: Bearer YOUR_API_KEY. > Use product-owned terms: agents, calls, campaigns, contacts, phone numbers, billing, and configuration. # Create agent > Create a voice agent for one project from a campaign type and one or more starting capabilities. The type decides what triggers the call; the capabilities decide what the agent can do on it, and each one installs its tool, post-call fields, workflow route, and required configuration together. Optional `config` fields are applied during creation so API clients can provision a ready-to-use agent in one request. The operation provisions the agent, campaign, and workflow together, then rolls back known partial failures. Required API key scope: `agents:write`. ## OpenAPI ````yaml /openapi.yaml post /api/agent-builder/agents openapi: 3.1.0 info: title: TFUAI Server API version: 1.0.0 description: >- API reference for the TFUAI SaaS server. All published endpoints are mounted under `/api`. Responses use a standard envelope: `{ "success": true, ... }` on success and `{ "success": false, "error": "..." }` on failure. Product API modules are being launched module by module. This spec currently exposes only contracted public modules. Authenticate public API requests with an API key in the `Authorization` header: `Authorization: Bearer YOUR_API_KEY`. servers: - url: https://api.teamfollowup.ai description: Production API origin. Public API paths are under /api. - url: https://devapi.teamfollowup.ai description: Development API origin. Public API paths are under /api. security: [] tags: - name: Agents description: Manage voice agents, campaigns, workflows, and outcomes. - name: Analytics description: >- Minimal, non-billing performance summary: volume, conversion, and pickup metrics. - name: Calls description: Review calls, test runs, and execution history. - name: Campaign Workflows description: >- What runs after a call lands: for each outcome (booked, opted out, asked for a callback…), an ordered chain of actions — tag the contact, move a pipeline stage, send an SMS, book an appointment. Stored as a graph: `nodes` are the actions, `edges` say what follows what, and `dispositionEntries` maps each outcome to the node its chain starts at. **Pick the narrowest endpoint that does the job.** | To | Call | | | --- | --- | --- | | See what fires per outcome | `GET .../workflow/digest` | Reads as plain text, no graph walking | | Add steps to an outcome | `POST .../outcomes/{outcome}/nodes` | Server derives node ids, edge ids, handles, layout | | Change a message, tag or setting | `PATCH .../workflow` | Merges; carries no graph, so it cannot damage one | | Remove one step | `DELETE .../nodes/{nodeId}` | Also re-links the chain around it | | Author or replace the whole graph | `PUT .../workflow` | Replaces everything you send | `PUT` is the only one that can re-wire, position nodes, build an `if`, save an unconfigured draft, or copy a whole workflow — and the only one that can overwrite a change someone else made after you read it. Use it when you are genuinely authoring the graph, and send `expectedVersion` when you do. For everything else the narrower endpoints are both easier and safer. - name: Contacts description: Contact list, filters, contact call history, and do-not-call actions. - name: GHL description: CRM variables and contact helpers used by agent and campaign setup flows. - name: Phone Numbers description: >- Caller ID pool, number search, assignment, movement, and release endpoints. - name: Power Dialer description: >- Power Dialer queue, lead cadence, callback, parked lead, and campaign schedule endpoints. - name: Projects description: >- Project management endpoints: list, update, disconnect, configure project campaigns, and validate setup. - name: Skills and Tools description: Manage reusable agent behaviors and in-call tool descriptions. - name: Voices description: Voice catalogue endpoints for choosing the voice used by an agent. paths: /api/agent-builder/agents: post: tags: - Agents summary: Create agent description: >- Create a voice agent for one project from a campaign type and one or more starting capabilities. The type decides what triggers the call; the capabilities decide what the agent can do on it, and each one installs its tool, post-call fields, workflow route, and required configuration together. Optional `config` fields are applied during creation so API clients can provision a ready-to-use agent in one request. The operation provisions the agent, campaign, and workflow together, then rolls back known partial failures. Required API key scope: `agents:write`. operationId: post-agent-builder-agents parameters: - name: Idempotency-Key in: header required: false schema: type: string minLength: 1 maxLength: 255 description: >- Optional retry key for create-style operations. Reusing the same key with the same request returns the original result; reusing it with a different request returns 409. example: agent-create-20260709-001 requestBody: required: true content: application/json: schema: $ref: '#/components/schemas/AgentsCreateAgentRequest' examples: default: value: locationId: loc_abc123 name: Roofing Follow Up agentType: outreach capabilityIds: - live_transfer - add_tag campaign: activeTags: - new_lead inactiveTags: - do_not_call dialing: s2l_pd callingWindow: days: - 1 - 2 - 3 - 4 - 5 start: '09:00' end: '17:00' tz: America/New_York config: calendarId: calendar_primary s2lDoubleDial: true config: llm: generalPrompt: |- # Context Qualify the lead and book an appointment. beginMessage: Hi, this is Sarah from Acme Roofing. voice: voiceId: custom_voice_d7515c44b4aaea0ceade0a37ae temperature: 0.8 speed: 1 language: language: - en-US denoisingMode: noise-cancellation analysis: outcomes: opt_out: The lead explicitly asked not to be contacted again. callback: The lead asked to be called back at a later time. fields: - key: customer_name type: text prompt: The full name of the lead. required: true responses: '200': description: Original successful response for a replayed Idempotency-Key request. content: application/json: schema: $ref: '#/components/schemas/AgentsAgentResponse' examples: default: value: success: true idempotentReplay: true agent: id: agent_1ffdb9717444d0e77346838911 agentId: agent_1ffdb9717444d0e77346838911 agentType: outreach name: Roofing Follow Up isActive: true hasCustomPrompt: true platformFieldNames: - call_summary - callback campaign: id: cmp_123 name: Roofing Follow Up system: appointment_booking agentType: appointment_booking dialing: s2l_pd active: false isActive: false type: s2l_pd activeTags: - new_lead inactiveTags: - do_not_call callingWindow: null config: cadenceId: cad_123 calendarId: calendar_primary fromNumbers: - '+14155551234' projectId: proj_123 locationId: loc_abc123 businessName: Acme Roofing createdAt: '2026-07-08T10:00:00.000Z' updatedAt: '2026-07-08T10:00:00.000Z' config: agent: agentName: Roofing Follow Up llm: beginMessage: Hi, this is Sarah from Acme Roofing. generalPrompt: |- # Context Qualify the lead and book an appointment. voice: voiceId: custom_voice_d7515c44b4aaea0ceade0a37ae ambientSound: null ambientSoundVolume: 0.75 temperature: 0.8 speed: 1 interaction: enableBackchannel: true backchannelFrequency: 0.6 backchannelWords: - yeah - got it language: language: en-US denoisingMode: noise-cancellation analysis: outcomes: opt_out: >- The lead explicitly asked not to be contacted again. callback: The lead asked to be called back at a later time. human_needed: A human team member needs to review or follow up. asked_for_info: The lead asked to receive additional information. fields: - key: customer_name type: text prompt: The full name of the lead. required: true locked: - call_summary - call_successful createdAt: '2026-07-08T10:00:00.000Z' updatedAt: '2026-07-08T10:00:00.000Z' '201': description: Agent created. content: application/json: schema: $ref: '#/components/schemas/AgentsAgentResponse' examples: default: value: success: true agent: id: agent_1ffdb9717444d0e77346838911 agentId: agent_1ffdb9717444d0e77346838911 agentType: outreach name: Roofing Follow Up isActive: true hasCustomPrompt: true platformFieldNames: - call_summary - callback campaign: id: cmp_123 name: Roofing Follow Up system: appointment_booking agentType: appointment_booking dialing: s2l_pd active: false isActive: false type: s2l_pd activeTags: - new_lead inactiveTags: - do_not_call callingWindow: null config: cadenceId: cad_123 calendarId: calendar_primary fromNumbers: - '+14155551234' projectId: proj_123 locationId: loc_abc123 businessName: Acme Roofing createdAt: '2026-07-08T10:00:00.000Z' updatedAt: '2026-07-08T10:00:00.000Z' config: agent: agentName: Roofing Follow Up llm: beginMessage: Hi, this is Sarah from Acme Roofing. generalPrompt: |- # Context Qualify the lead and book an appointment. voice: voiceId: custom_voice_d7515c44b4aaea0ceade0a37ae ambientSound: null ambientSoundVolume: 0.75 temperature: 0.8 speed: 1 interaction: enableBackchannel: true backchannelFrequency: 0.6 backchannelWords: - yeah - got it language: language: en-US denoisingMode: noise-cancellation analysis: outcomes: opt_out: >- The lead explicitly asked not to be contacted again. callback: The lead asked to be called back at a later time. human_needed: A human team member needs to review or follow up. asked_for_info: The lead asked to receive additional information. fields: - key: customer_name type: text prompt: The full name of the lead. required: true locked: - call_summary - call_successful createdAt: '2026-07-08T10:00:00.000Z' updatedAt: '2026-07-08T10:00:00.000Z' '400': description: Validation failed or the request body is malformed. content: application/json: schema: $ref: '#/components/schemas/AgentsErrorResponse' examples: default: value: success: false error: VALIDATION message: locationId is required. '401': description: Missing or invalid authentication. content: application/json: schema: $ref: '#/components/schemas/AgentsErrorResponse' examples: default: value: success: false error: Unauthorized message: Authentication required. '403': description: >- Authenticated but missing the required `agents:write` scope or tenant access. content: application/json: schema: $ref: '#/components/schemas/AgentsErrorResponse' examples: default: value: success: false error: FORBIDDEN message: No access to agent "agent_1ffdb9717444d0e77346838911". insufficientScope: value: success: false error: InsufficientScope message: This API key does not have the required scope. requiredScope: agents:write '404': description: Agent or related project not found. content: application/json: schema: $ref: '#/components/schemas/AgentsErrorResponse' examples: default: value: success: false error: NOT_FOUND message: Agent "agent_1ffdb9717444d0e77346838911" not found. '409': description: Request conflicts with current agent state. content: application/json: schema: $ref: '#/components/schemas/AgentsErrorResponse' examples: default: value: success: false error: CONFLICT message: >- Another active campaign already triggers on the same active-tag set. Two campaigns with identical active tags would both fire on the same webhook. '429': description: Rate limit exceeded. content: application/json: schema: $ref: '#/components/schemas/AgentsErrorResponse' examples: default: value: success: false error: TooManyRequests message: Too many requests, please try again later. '500': description: Unexpected server error. content: application/json: schema: $ref: '#/components/schemas/AgentsErrorResponse' examples: default: value: success: false error: InternalError message: Unexpected server error. security: - ApiKeyAuth: [] x-codeSamples: - lang: bash label: cURL source: |- curl --request POST \ --url https://api.teamfollowup.ai/api/agent-builder/agents \ --header 'Authorization: Bearer YOUR_API_KEY' \ --header 'Content-Type: application/json' \ --data '{ "locationId": "loc_abc123", "name": "Roofing Follow Up", "agentType": "outreach", "capabilityIds": [ "live_transfer", "add_tag" ], "campaign": { "activeTags": [ "new_lead" ], "inactiveTags": [ "do_not_call" ], "dialing": "s2l_pd", "callingWindow": { "days": [ 1, 2, 3, 4, 5 ], "start": "09:00", "end": "17:00", "tz": "America/New_York" }, "config": { "calendarId": "calendar_primary", "s2lDoubleDial": true } }, "config": { "llm": { "generalPrompt": "# Context\nQualify the lead and book an appointment.", "beginMessage": "Hi, this is Sarah from Acme Roofing." }, "voice": { "voiceId": "custom_voice_d7515c44b4aaea0ceade0a37ae", "temperature": 0.8, "speed": 1 }, "language": { "language": [ "en-US" ], "denoisingMode": "noise-cancellation" }, "analysis": { "outcomes": { "opt_out": "The lead explicitly asked not to be contacted again.", "callback": "The lead asked to be called back at a later time." }, "fields": [ { "key": "customer_name", "type": "text", "prompt": "The full name of the lead.", "required": true } ] } } }' components: schemas: AgentsCreateAgentRequest: type: object additionalProperties: {} required: - locationId - name - agentType allOf: - if: properties: agentType: enum: - outreach - inbound required: - agentType then: required: - capabilityIds properties: locationId: type: string minLength: 1 description: >- Must be a connected V2 project (a GHL location connected to TFU). Passing an unconnected location id returns 404 "V2 project for locationId=… not found". example: loc_abc123 name: type: string minLength: 1 example: Roofing Follow Up agentType: type: string enum: - outreach - inbound - appointment description: >- Campaign type returned by List agent types, which decides what triggers the call: `outreach` on a CRM tag, `inbound` on an incoming call, `appointment` when an appointment is booked. An unrecognised value is rejected with a 400 listing the valid types. Integrations written before this taxonomy may instead send a legacy V2 template id as `system`, with no `agentType`; that path still works and infers the type and capabilities from the template, but it is not the supported way to create an agent. example: outreach capabilityIds: type: array minItems: 1 items: type: string enum: - appointment_booking - live_transfer - add_tag description: >- Behaviours to install on the new agent. **Required for `outreach` and `inbound`** — omitting it returns a 400 reading "At least one capability is required". Silently ignored for `appointment`, which always starts with Appointment Booking. Every id is installed with its tool, post-call fields, workflow route, and config gate. The FIRST id additionally selects the base template the agent is cloned from, which is what the campaign reports as `system`; the others are installed on top of it. example: - live_transfer - add_tag templateId: type: string enum: - appointment_booking - live_transfer - add_tag description: >- Single-capability form of `capabilityIds`, kept for callers written before multi-select. Ignored when `capabilityIds` is present. example: live_transfer campaign: $ref: '#/components/schemas/AgentsCreateCampaignRequest' config: $ref: '#/components/schemas/AgentsMutableConfig' AgentsAgentResponse: type: object additionalProperties: false required: - success - agent properties: success: type: boolean idempotentReplay: type: boolean description: >- True when returned from a previous successful Idempotency-Key request. agent: $ref: '#/components/schemas/AgentsAgent' AgentsErrorResponse: type: object additionalProperties: {} required: - success - error - message properties: success: type: boolean error: type: string description: Machine-readable error code. example: VALIDATION message: type: string description: Human-readable explanation safe to show to an operator. example: locationId is required. references: type: object additionalProperties: {} description: Structured conflict details. Present on delete conflicts. details: type: array description: Field-level validation details when available. items: type: object additionalProperties: false required: - field - message properties: field: type: - string - 'null' example: locationId message: type: string example: locationId is required. AgentsCreateCampaignRequest: type: object additionalProperties: {} description: >- Optional campaign fields applied during Create agent. Server-owned fields such as id, agentId, name, agentType, active, createdAt, and updatedAt are ignored — the agent starts paused and inherits its agent type from the parent request. properties: description: type: string example: Call new leads as soon as they enter the intake flow. activeTags: type: array items: type: string example: - new_lead inactiveTags: type: array items: type: string example: - do_not_call callIfDnd: type: boolean example: false dialing: type: string enum: - s2l - pd - s2l_pd description: >- Dispatch mode: speed-to-lead, power-dialer, or both. Omit to let the server derive the default for the agent type; outbound agent types default to `pd`. Prefer omitting over sending `null`: a campaign with no dispatch mode is inert, so send a concrete mode or leave the field out. example: s2l_pd callingWindow: oneOf: - $ref: '#/components/schemas/CampaignsCallingWindow' - type: array items: $ref: '#/components/schemas/CampaignsCallingWindow' - type: 'null' multipleTimezoneCheck: type: boolean example: true dropOutsideWindow: type: boolean example: false config: $ref: '#/components/schemas/CampaignsConfig' fromNumbers: type: array items: type: string example: - '+14155551234' masterCampaignEnabled: type: boolean example: false AgentsMutableConfig: type: object additionalProperties: false description: >- Optional editable agent configuration accepted on create and update. Omitted fields keep their template defaults on create, or remain unchanged on update. properties: llm: $ref: '#/components/schemas/AgentsMutablePromptConfig' voice: $ref: '#/components/schemas/AgentsMutableVoiceConfig' interaction: $ref: '#/components/schemas/AgentsMutableInteractionConfig' language: $ref: '#/components/schemas/AgentsMutableLanguageConfig' analysis: $ref: '#/components/schemas/AgentsAnalysisWrite' callScreening: $ref: '#/components/schemas/AgentsMutableCallScreeningConfig' AgentsAgent: type: object additionalProperties: {} required: - id - agentType - name properties: id: type: string example: agent_1ffdb9717444d0e77346838911 agentId: type: string description: >- Same value as `id`, emitted for callers that key on the agent id explicitly. example: agent_1ffdb9717444d0e77346838911 agentType: type: - string - 'null' enum: - outreach - inbound - appointment - null description: >- Campaign type this agent was created as. Null when no recognised type can be resolved from the agent or its campaign. example: outreach name: type: string example: Roofing Follow Up isActive: type: boolean description: >- The agent's live state, driven by its campaign switch. Note the spelling: this endpoint returns `isActive`, while List agents returns the same state as `active`. Read both if you consume the two endpoints together. example: true hasCustomPrompt: type: boolean description: >- Whether the agent has been given a prompt of its own, rather than still carrying the one it was created with. example: true platformFieldNames: type: array items: type: string description: >- Post-call fields the platform manages on this agent. They are always kept, and a post-call update that omits them does not remove them. example: - call_summary - callback config: $ref: '#/components/schemas/AgentsConfig' campaign: $ref: '#/components/schemas/CampaignsCampaign' partialFailures: type: array items: type: string description: Non-blocking downstream sync failures from a successful update. createdAt: type: string format: date-time updatedAt: type: string format: date-time CampaignsCallingWindow: type: object additionalProperties: false required: - days - start - end - tz properties: days: type: array minItems: 1 items: type: integer minimum: 1 maximum: 7 description: ISO weekday numbers. Monday is 1 and Sunday is 7. example: - 1 - 2 - 3 - 4 - 5 start: type: string pattern: ^\d{2}:\d{2}$ example: '09:00' end: type: string pattern: ^\d{2}:\d{2}$ example: '17:00' tz: type: string example: America/New_York CampaignsConfig: type: object additionalProperties: {} properties: cadenceId: type: string example: cadence_123 calendarId: type: string example: calendar_primary collectAddress: type: boolean example: true transferNumber: type: string example: '+14155550100' transferToAssignedUser: type: boolean example: false advancedRouting: type: boolean example: false transferRoutes: type: array items: $ref: '#/components/schemas/CampaignsTransferRoute' s2lDoubleDial: type: boolean example: true callbackDoubleDial: type: boolean example: true callNowSkipTags: type: array items: type: string example: - already_booked appliedTag: type: string description: >- Objective tag for `add_tag` agents: the GHL tag applied when the tagging objective is met. example: qualified_lead confirmedTag: type: string description: >- Objective tag for `appointment_confirmation` agents: the GHL tag applied when the appointment is confirmed. example: appt_confirmed fallbackTag: type: string description: >- Objective tag for `live_transfer_and_tag` agents: the GHL tag applied when the live transfer fails to connect, so the lead still gets follow-up. example: transfer_failed AgentsMutablePromptConfig: type: object additionalProperties: false properties: generalPrompt: type: string description: Operator-visible prompt context. example: |- # Context Qualify the lead and book an appointment. beginMessage: type: string description: First message the agent says when the call starts. example: Hi, this is Sarah from Acme Roofing. AgentsMutableVoiceConfig: type: object additionalProperties: false properties: voiceId: type: string description: Voice id selected from the voice catalogue. example: custom_voice_d7515c44b4aaea0ceade0a37ae ambientSound: type: - string - 'null' enum: - coffee-shop - convention-hall - summer-outdoor - mountain-outdoor - static-noise - call-center - null description: Set to null to remove background ambience. example: null ambientSoundVolume: type: number minimum: 0 maximum: 2 description: >- How loud the ambient sound sits under the voice. 1 is the standard level, 0 mutes it. Only audible when ambientSound is set. example: 0.75 temperature: type: number minimum: 0 maximum: 2 description: Voice expressiveness. example: 0.8 speed: type: number minimum: 0.5 maximum: 2 description: Voice speaking pace. 1 is normal speed. example: 1 AgentsMutableInteractionConfig: type: object additionalProperties: false properties: enableBackchannel: type: boolean description: >- Whether the agent may use short acknowledgement words while listening. example: true backchannelFrequency: type: number minimum: 0 maximum: 1 description: Backchannel frequency from 0 to 1. example: 0.6 backchannelWords: type: array items: type: string example: - yeah - got it responsiveness: type: number minimum: 0 maximum: 1 description: >- How soon the agent starts talking after the caller stops. Lower waits longer, higher replies sooner. example: 0.92 fillerWords: $ref: '#/components/schemas/AgentsFillerWords' AgentsMutableLanguageConfig: type: object additionalProperties: false properties: language: oneOf: - type: string example: en-US - type: array items: type: string example: - en-US - es-ES description: >- Speech recognition locale or ordered locales for multilingual agents. denoisingMode: type: string enum: - no-denoise - noise-cancellation - noise-and-background-speech-cancellation example: noise-cancellation AgentsAnalysisWrite: type: object additionalProperties: false description: >- Post-call analysis to set. Send the editable outcomes and your custom fields. Platform-managed fields are always retained, so a partial payload cannot remove them. properties: outcomes: $ref: '#/components/schemas/AgentsOutcomes' fields: type: array items: $ref: '#/components/schemas/AgentsCustomField' AgentsMutableCallScreeningConfig: type: object additionalProperties: false properties: callPurpose: type: string maxLength: 300 description: >- The sentence the agent speaks verbatim when iOS or Android call screening answers and asks why it is calling. A literal utterance, not an instruction. example: I'm calling to confirm your upcoming appointment with Acme Roofing. AgentsConfig: type: object additionalProperties: {} description: >- Editable agent configuration, grouped by concern. Unknown future keys may be present. properties: agent: $ref: '#/components/schemas/AgentsConfigAgent' llm: $ref: '#/components/schemas/AgentsConfigPrompt' voice: $ref: '#/components/schemas/AgentsConfigVoice' interaction: $ref: '#/components/schemas/AgentsConfigInteraction' language: $ref: '#/components/schemas/AgentsConfigLanguage' analysis: $ref: '#/components/schemas/AgentsAnalysis' CampaignsCampaign: type: object additionalProperties: {} required: - id - name - createdAt - updatedAt properties: id: type: string example: campaign_speed_to_lead_123 name: type: string example: Speed to Lead active: type: boolean description: The campaign's live state. example: false masterCampaignEnabled: type: boolean example: false description: type: - string - 'null' example: Call new leads as soon as they enter the intake flow. activeTags: type: array items: type: string example: - new_lead inactiveTags: type: array items: type: string example: - do_not_call callIfDnd: type: boolean example: false agentId: type: - string - 'null' example: agent_2b7c9f4a agentName: type: - string - 'null' example: Front Desk Agent system: type: - string - 'null' description: >- Legacy V2 template this campaign was cloned from. It is the clone SOURCE, not the campaign's behaviour: what the agent can do is decided by its installed capabilities, and on agents created since multi-capability support this value only reflects the FIRST capability selected. Read it as provenance. Normally one of `appointment_confirmation`, `appointment_booking`, `live_transfer`, `live_transfer_and_tag`, `live_transfer_and_booking`, `add_tag`, `inbound_receptionist`, but this field is returned as stored and is not validated on the way out, so treat an unfamiliar value as opaque rather than an error. example: live_transfer agentType: type: - string - 'null' enum: - appointment_confirmation - appointment_booking - live_transfer - live_transfer_and_tag - live_transfer_and_booking - add_tag - inbound_receptionist - null deprecated: true description: >- This module still speaks the seven legacy V2 template ids, so the value here is the same one as `system`, not the three-value campaign type the Agents module publishes. Null when the campaign carries no recognised template. Prefer `agentType` on the Agents module (`outreach`, `inbound`, `appointment`) plus the campaign's capabilities. example: appointment_booking dialing: type: - string - 'null' enum: - s2l - pd - s2l_pd - confirmation - reactivation - null description: >- Dispatch mode. Two values are read-only. `confirmation` is what a Reminder campaign stores; note that List agents reports the same campaign as `pd`, so the two endpoints differ on this field. `reactivation` is retired and reads only: campaigns created before it was withdrawn still report it and still dial, but it can no longer be set on a create or an update. Only `s2l`, `pd`, and `s2l_pd` are writable. example: s2l_pd callingWindow: oneOf: - $ref: '#/components/schemas/CampaignsCallingWindow' - type: array items: $ref: '#/components/schemas/CampaignsCallingWindow' - type: 'null' multipleTimezoneCheck: type: boolean example: true dropOutsideWindow: type: boolean example: false config: $ref: '#/components/schemas/CampaignsConfig' fromNumbers: type: array items: type: string example: - '+14155551234' agencyName: type: - string - 'null' example: Acme Agency projectId: type: - string - 'null' description: Id of the project this campaign belongs to. example: proj_123 locationId: type: - string - 'null' description: CRM location id of the project this campaign belongs to. example: loc_abc123 businessName: type: - string - 'null' description: Visible business name of the project this campaign belongs to. example: Acme Roofing isActive: type: boolean deprecated: true description: >- Storage spelling of `active`, still emitted for clients written before the canonical names. Same value. Build on `active`. example: false type: type: - string - 'null' deprecated: true description: >- Storage spelling of `dialing`, still emitted for clients written before the canonical names. Same value. Build on `dialing`. example: s2l_pd createdAt: type: string format: date-time example: '2026-07-08T16:20:00.000Z' updatedAt: type: string format: date-time example: '2026-07-08T16:30:00.000Z' CampaignsTransferRoute: type: object additionalProperties: false required: - id - number - condition properties: id: type: string example: route_sales number: type: string example: '+14155550100' condition: type: string example: Use for pricing or booking questions. AgentsFillerWords: type: object additionalProperties: false description: >- Filler words the agent uses in its OWN speech, compiled into the agent prompt. Distinct from backchannelWords, which the voice stack speaks over the caller. Each key is optional; omitted keys keep their stored value. properties: enabled: type: boolean example: true words: type: array items: type: string description: >- Up to 30 entries, 40 characters each. Trimmed and deduped server-side. example: - um - so - you know examples: type: object additionalProperties: type: string maxLength: 200 description: >- Example sentences keyed by word, showing how the agent should use it. Required for a word outside the built-in dictionary — the example supplies the placement the dictionary would otherwise provide — and optional for a known word, where it replaces the stock example. Keys are normalised (lowercased, apostrophes dropped) and entries for unselected words are pruned. example: innit: Proper busy today, innit. AgentsOutcomes: type: object additionalProperties: false description: >- The four editable call outcomes, each mapped to the prompt that decides it. properties: opt_out: type: string example: The lead explicitly asked not to be contacted again. callback: type: string example: The lead asked to be called back at a later time. human_needed: type: string example: A human team member needs to review or follow up. asked_for_info: type: string example: The lead asked to receive additional information. AgentsCustomField: type: object additionalProperties: false required: - key - type - prompt properties: key: type: string description: Stable machine name for the extracted field. example: customer_name type: type: string enum: - text - choice - number - boolean description: >- Field kind. Use "choice" with `options`; "text" may carry `examples`. example: text prompt: type: string description: What the model should extract from the call. example: The full name of the lead. options: type: array items: type: string description: Allowed values. Required when `type` is "choice". example: - booked - not_booked examples: type: array items: type: string description: Example values to steer extraction. Applies to "text". example: - Jane Smith extractWhen: type: string description: Only extract this field when the condition holds. example: The lead agreed to book an appointment. required: type: boolean example: false AgentsConfigAgent: type: object additionalProperties: {} properties: agentName: type: string description: Current display name for the agent. example: Roofing Follow Up AgentsConfigPrompt: type: object additionalProperties: {} properties: generalPrompt: type: string description: >- Operator-visible prompt context. Protected platform layers are removed from API responses. example: |- # Context Qualify the lead and book an appointment. beginMessage: type: string description: First message the agent says when the call starts. example: Hi, this is Sarah from Acme Roofing. AgentsConfigVoice: type: object additionalProperties: {} properties: voiceId: type: string example: custom_voice_d7515c44b4aaea0ceade0a37ae ambientSound: type: - string - 'null' enum: - coffee-shop - convention-hall - summer-outdoor - mountain-outdoor - static-noise - call-center - null description: Optional background ambience. example: null ambientSoundVolume: type: - number - 'null' minimum: 0 maximum: 2 description: >- How loud the ambient sound sits under the voice. 1 is the standard level, 0 mutes it. example: 0.75 temperature: type: number minimum: 0 maximum: 2 description: Voice expressiveness. example: 0.8 speed: type: number minimum: 0.5 maximum: 2 description: Voice speaking pace. 1 is normal speed. example: 1 AgentsConfigInteraction: type: object additionalProperties: {} properties: enableBackchannel: type: boolean description: >- Whether the agent may use short acknowledgement words while listening. example: true backchannelFrequency: type: - number - 'null' minimum: 0 maximum: 1 description: Backchannel frequency from 0 to 1. example: 0.6 backchannelWords: type: array items: type: string example: - yeah - got it fillerWords: $ref: '#/components/schemas/AgentsFillerWords' AgentsConfigLanguage: type: object additionalProperties: {} properties: language: oneOf: - type: string example: en-US - type: array items: type: string example: - en-US - es-ES description: >- Speech recognition locale or ordered locales for multilingual agents. denoisingMode: type: string enum: - no-denoise - noise-cancellation - noise-and-background-speech-cancellation example: noise-cancellation AgentsAnalysis: type: object additionalProperties: {} description: >- Post-call analysis, split into the editable outcomes, your custom fields, and the read-only names of the platform-managed fields. properties: outcomes: $ref: '#/components/schemas/AgentsOutcomes' fields: type: array items: $ref: '#/components/schemas/AgentsCustomField' locked: type: array items: type: string description: >- Read-only names of the platform-managed fields the server always keeps. example: - call_summary - call_successful securitySchemes: ApiKeyAuth: type: http scheme: bearer bearerFormat: API key description: 'Send your API key as `Authorization: Bearer YOUR_API_KEY`.' ````