> ## Documentation Index
> Fetch the complete documentation index at: https://docs.teamfollowup.ai/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> Use the public API base URL: https://api.teamfollowup.ai/api.
> Authenticate public API requests with Authorization: Bearer YOUR_API_KEY.
> Use product-owned terms: agents, campaigns, projects (GoHighLevel sub-accounts), contacts, calls, outcomes, skills, cadences, phone numbers.
> Scope requests by locationId rather than projectName.
> Read the guide linked from each API reference group before recommending an endpoint.

# Call handling

> Set silence check-ins, a call-length limit, voicemail and screening behaviour.

Open **Settings → Call handling** to decide what happens when a caller is quiet
or an outbound call reaches voicemail or a screener.

## End silent calls

Enable **End silent calls**, then edit each **Message** and its **Send after** wait.
Use **Add message** to add a check-in or remove one you do not need.

The first wait starts after the agent finishes speaking. Later waits start after
the previous message finishes. **Hang up after** is a separate final wait, so the
agent does not disconnect while it is still saying the last message.

New agents start with two check-ins, 10 seconds apart, followed by a 5-second
final wait. Review the saved values on an existing agent. A caller’s reply
restarts the waits; work in progress and transfers pause them.

## Maximum call duration

Set any whole number from **1 to 90 minutes**. The default is **15 minutes**.
This limit applies even while someone is speaking, so allow enough time for the
conversation you expect.

## Voicemail

Choose **Hang up** or **Leave a message**. If you leave a message, enter what the
agent should say after the greeting; it then ends the call. Use the variable
picker for details that should change for each lead.

## Call screening

Choose **Hang up** or **Say a message and wait**. For a message, briefly state
who is calling and why, then let the screener connect the person.

**Keep existing behavior** leaves existing campaign and step settings in place.
A specific Power Dialer step can override the agent’s general treatment.

These controls manage the call itself. Configure actions after it ends in
[End Call](/agents/tfu-live-capabilities), then [test your choices](/agents/tfu-live-testing).


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